Privacy Policy

About This Policy

Protecting personal information is a central priority at LendHub. This Privacy Policy explains which data we collect through the LendHub mobile application (“App”), why it is used, how it is protected, and the choices available to you.

Continued use of the App means you accept this Policy. If you object to any term, remove the App from your device. Please read it with our Terms of Service, which describe the general rules for using LendHub.

Data We Gather

2.1 Identity & Contact Details

To establish your profile and confirm identity, we collect your full name, date of birth, mobile number, email address, and information taken from government-issued identification. The information travels through secure encrypted channels and is stored at server.lendhub.cc.

It is used only for identity checks, account creation, and regulatory compliance, and is never disclosed to outside parties for commercial purposes.

2.2 Device & Technical Information

Certain device details are gathered automatically, including make and model, operating-system version, IP address, and Google Advertising ID. They support reliable App operation and platform security; they are not used for advertisements or credit decisions.

2.3 Installed App Metadata

For security, the App may obtain limited metadata about other installed apps, such as package names and installation dates. We do not collect their contents, passwords, or usage information. This metadata is used only to identify security risks and does not influence credit standing.

2.4 Camera Access

The App may ask for camera access when you choose to upload a document. Images are encrypted before transmission to server.lendhub.cc and deleted immediately after verification. The camera runs only when you actively start it, never in the background, and no image remains after the process.

2.5 Approximate Location

With permission, approximate location may be collected to confirm service availability in your area. Precise coordinates are not retained, and location is never used for advertising, profiling, or credit evaluation.

2.6 Usage & Diagnostic Data

We gather aggregated and anonymised information such as visited screens, time spent, and error logs to improve the App. It does not identify you and does not affect credit decisions.

Why We Collect Data

We process data only for defined and legitimate purposes:

• Verifying identity and assessing eligibility before account opening
• Administering the revolving credit line and processing transactions
• Detecting and preventing fraud so the platform stays secure
• Answering support enquiries and user questions
• Improving features, resolving faults, and developing services
• Meeting legal and regulatory duties

You may refuse an individual permission. Doing so can restrict the associated feature but will not generally prevent use of the App. No information is collected through a permission you have not granted.

Who Sees Your Data

We do not sell, rent, or trade personal data to external parties for profit. Information is shared only when necessary and only with:

• Identity-verification providers that authenticate submitted documents
• Service providers responsible for secure processing and data infrastructure
• Authorities or regulators when disclosure is legally required

Every partner is bound by strict confidentiality obligations and industry-standard security requirements. They may use the information solely to provide the service required by LendHub.

Keeping Your Data Safe

Safeguards apply throughout the data lifecycle, from collection through deletion. They include:

• End-to-end transmission encryption through TLS/HTTPS
• Access controls that limit sensitive records to verified personnel
• Regular independent reviews and vulnerability assessments
• Continuous monitoring and automated alerts for suspicious activity

Only personnel with a valid business need may access sensitive information, and each access is logged and auditable. No online system is entirely risk-free; if you suspect unauthorised account access, notify support@lendhub.cc immediately.

How Long We Keep It

Information is retained for as long as required to achieve the purposes in this Policy or satisfy applicable laws and obligations, whichever period is longer.

After account closure and expiry of any mandatory retention window, data is securely erased or fully anonymised. The precise retention period varies according to data category and the regulations that apply.

Age Requirement

LendHub is intended exclusively for users who are 18 or older. We do not knowingly collect information from anyone under 18, and our identity checks are designed to stop underage access.

If we learn that information from a minor has been collected, we will delete it immediately and close the related account without notice. Please report suspected registration by a minor to support@lendhub.cc.

Your Rights

You may exercise the following rights in relation to personal data held by LendHub:

For these requests or questions about data handling, contact support@lendhub.cc. We aim to respond to valid requests within a reasonable period in accordance with applicable law, and may ask you to verify your identity first.

Changes to This Policy

We may update this Policy as services, laws, or regulatory expectations change. Material changes will be announced through the App or by email before the updated version takes effect.

Minor corrections and non-material edits can be published without advance notice. The date at the top records the latest revision. Continuing to use the App after an update constitutes acceptance of the revised Policy.

Contact Us

For any question, complaint, or request concerning this Privacy Policy or the handling of your information, our team is ready to assist.